Top Technician Inspection Tips for Spring Car Care
Car Care Council and ACDelco offers the following Spring Car Care
quiz to help prepare shop owners and technicians for spring vehicle
inspections. David Wiebe, a technician at Crestview Auto Service
in Saskatoon, Saskatchewan, and winner of ACDelco's Technician of
the Millennium III competition, provides the answers.
effect does winter driving have on a vehicle and what parts are
most likely to need repair during Spring Car Care inspections?
with potholes, curbs and hidden obstacles can cause concealed
damage to a cars suspension
Wiebe: "Check the suspension, steering and drive train — collisions
with potholes, curbs and hidden obstacles can cause concealed damage.
Battery levels may be lower, especially after an extremely cold
winter. Salt from the roads can eat away at the undercarriage, and
windshield wipers can take a beating during the winter. The cooling
system should be checked for leaks, hose connections and proper
should technicians specifically look for while conducting a Spring
Car Care inspection? What parts should be routinely replaced?
Wiebe: "The most common problems technicians see during vehicle inspections
are low tire pressure, low or dirty oil, dirty air filters, worn
belts and low fluid levels. The checklist should also include the
battery, brakes, emissions, hoses, fuel system, lights, and steering
and suspension. Most vehicles will need an oil change, which means
a new oil filter. Air filters and windshield wipers usually need
replacing every six months."
do vehicle owners look for when seeking a reliable service center
for vehicle inspections or repairs?
Wiebe: "One of the most common misconceptions is that vehicle owners
are interested only in saving money. Research has shown that trust
is the most important factor when choosing a repair facility. Customers
want shop owners and technicians who will speak to them in a language
they understand, and who are not too technical in their explanations.
But most of all, they want assurance that their vehicles will be
fixed right the first time."
can a service center do ahead of time to prepare for Spring Car
Wiebe: "A service center's shelves should be fully stocked with the
parts that most likely need replacing during the spring, such as
oil filters, air filters, windshield wipers and belts and hoses.
Since low fluid levels are common, there should be an ample supply
of fluid replacements. Special promotional offers on oil changes,
tire rotation and pick-up and drop-off services are likely to attract
customers. And don't underestimate the importance of cleanliness
when it comes to service bays, waiting rooms, rest rooms and even
clothing. Things like that may make a difference in whether or not
a customer returns. And once customers find a service center they
are comfortable with, they are loyal to that center and will refer
their friends and family."