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OnStar Helps Recall Efforts

September 01, 2005 -- GM vehicle owners with OnStar service who fail to take their vehicles in for recall repairs after 60 days will receive a reminder when they push the blue OnStar button in their vehicle for service.

The new service, provided by OnStar advisors during non-emergency service request calls, includes an offer to connect the driver to a dealer to schedule repairs. The advisors will not have specifics of a given recall, but can refer customers to the appropriate GM customer assistance center for more information.

This recall service reminder is part of GM's ongoing efforts to help increase recall completion rates, said Gay Kent, General Motors Director of Product Investigations. OnStar reminders are a follow-up to the voluntary mailing of reminder post cards to vehicle owners who have open recalls 60 days after receiving their notification letter identifying a safety defect or noncompliance with a federal safety standard.

Where necessary, GM sends multiple mailings to owners who have not acted on earlier notices and reminders.

"We want to remind owners that complying with a recall notice is very important," Kent said. "Recall notices are not junk mail that should be set aside or thrown away."

About GM
General Motors Corp. (NYSE: GM), the world's largest automaker, has been the global industry sales leader since 1931. More information on GM can be found at www.gm.com

About OnStar
OnStar, a wholly owned subsidiary of General Motors, is the nation's leading provider of in-vehicle safety, security and communication services using wireless technology and the Global Positioning System (GPS) satellite network. OnStar is available on more than 50 GM models for 2005. By the end of 2007, OnStar will be a standard feature for GM's retail vehicles sold in the United States and Canada , covering all segments and prices except for some commercial vehicles. OnStar safety and security services include automatic notification of air bag deployment, stolen vehicle location assistance, emergency services, roadside assistance, remote door unlock, and GM Goodwrench remote vehicle diagnostics. OnStar Hands Free Calling allows drivers to make and receive hands-free, voice-activated calls from their vehicle. More information about OnStar can be found at www.onstar.com.